Frequently asked questions
Everything you need to know about using Mimo and partnering with us.
How do I find the nearest station?
Open the Mimo app and check the map — it shows nearby stations and services around you.
How do I rent a power bank?
Find a Mimo station in the app, scan the QR code, confirm the price and take a power bank from the released slot.
How do I rent a bike?
Open the app, pick an available bike, scan its QR code and start riding. Return it to an allowed parking spot when you're done.
How do I rent an electric scooter?
Choose an available scooter in the app, scan the QR code to unlock it and pay for the time you ride.
Where can I return a power bank?
Return it to any available Mimo station in the network — just place it in a free slot.
How do I know the price?
The price is always shown in the app before you confirm, so there are no surprises.
What if there's no free slot to return a power bank?
The app shows free return slots at each station, so you can pick a station with space nearby before you head there.
What if I lose or damage a power bank?
Contact Mimo support through the app as soon as possible and we'll help. Any applicable fees follow the terms shown in the app.
How do I contact support?
You can reach us from the Mimo app or through the contact page on this site.
Is paying with Mimo safe?
Payments are handled through the Mimo app's payment provider — card details are never entered on this website, and Mimo does not store your full card number.
How do I become a Mimo partner?
Visit our For Business page or the contact page and tell us about your venue or brand — we'll prepare a proposal.
Can I install a station at my venue?
Yes. Cafés, hotels, gyms, campuses and many other venues can host a Mimo station. Get in touch and we'll walk you through it.
Can I connect my own stations?
Talk to our team about technology and operator options — we'll explain what's possible for your setup.
How do I become a Mimo operator in another city?
Mimo technology can power a sharing network in a new city or region. Request an operator proposal and we'll take it from there.
How does the app work?
Find a service on the map, scan a QR code to start, use the vehicle or power bank, and return it to an allowed location.
Which devices can I charge?
Mimo power banks include built-in cables for common devices such as smartphones, tablets, smartwatches, wireless earphones and e-readers.
Still have questions?
Our team is happy to help.